Megazyme takes great pride in our personal service and timely delivery. Our Customer Service team is available to assist you should a problem arise with your order.

Please inspect all packages immediately upon receipt and notify us promptly of any damages or discrepancies.

If damage occurs, please retain the damaged goods, packing material and shipping documents. Should the damage require you to return the material, please contact Customer Service to obtain shipping instructions and authorisation.

Should an item be shipped to you incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem.

Return of goods:
Return of the products and a corresponding credit shall only be possible after prior written consent of Megazyme and the Customer must comply with all instructions of Megazyme with regard to the return of goods.  This applies, in particular, to statutory provisions, as applicable, with regard to the delivery and packaging of hazardous goods