Megazyme takes great pride in their personal service and timely delivery. Our Customer Service Department is available to assist you should a problem arise with your order. Please inspect all packages immediately upon receipt and notify us promptly of any damages or discrepancies. If damages occur, please retain the damaged goods, packing material and shipping documents. Should the damage require you to return the material please contact Customer Support to obtain shipping instructions and authorisation.
Should an item be shipped to you incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem. Returns accepted for items which have been ordered in error may be subject to a 20% processing fee to cover disposal costs.